UK delivery

Royal Mail UK Standard Delivery - £4.50

Orders over £150 - FREE standard delivery 

Royal Mail Next Day Delivery - £8.95

Orders will be delivered within 2-4 working days from despatch. You will receive a despatch confirmation email with tracking details once the parcel is on it's way. 

Next Day Delivery

In order to guarantee Next Day Delivery - please order by 4pm. This service is only available Monday -Thursday. Orders placed on a Friday or Bank Holiday will be received on the next working day. 

We aim to despatch all orders as soon as possible by Royal Mail (excluding weekends and UK Bank Holidays). Orders are sent out in plain packaging with just our return address – no logo. All orders are shipped from the UK and times above are GMT/BST. 

International delivery

Royal Mail International Delivery - £10.00

Orders will be sent out via Royal Mail Overseas Registered Delivery.

For customers living outside the UK the delivery will take 10-15 working days for orders sent to Europe and the rest of the world. 

For our customers outside the UK, please be aware that local customs authorities may apply import duties, taxes, or handling fees to your order. These charges are the responsibility of the recipient, and unfortunately we are unable to influence or predict them. We appreciate your understanding and will do everything we can to ensure your parcel arrives smoothly.

Unfortunately we are currently not able to deliver to the following countries: Albania, Argentina, Aruba, Bangladesh, Belize, Benin, Botswana, Cameroon, Cuba, Ethiopia, Ghana, India, Iran, Israel, Kuwait, Lebanon, Moldavia, Nigeria, Pakistan, Philippines, Rwanda, Spain, Uganda, Zambia, Zimbabwe. For further information please call us on +44 1243 537300 (from outside the UK).

Out Of Stock Items

If your item is out of stock, a message will appear at the time of ordering and again on your Order Confirmation email. If an item is out of stock and due within two weeks, we will hold the in-stock items until everything is available.

For items out of stock for longer than two weeks, we will automatically despatch the items that are in stock for UK orders only. Please note that we will take full payment at the time the order is placed.

Tracking Your Order

Both of our delivery options can be tracked on the Royal Mail website via the links below.

You will receive your tracking information via your Despatch Confirmation email and if you provide a mobile number at the time of ordering you will also receive tracking information via text message.

If you do not receive any tracking information please emailcustomerservice@nicolajane.comor call us on 01243 537300 for your specific tracking number.

Returns and Exchanges

We offer a 100 day returns guarantee.

We hope that you are delighted with your order and our aim is always to make sure you are 100% satisfied with everything you receive from us - it's our mission to help you feel confident, comfortable and supported. If for any reason you are not, we offer 100 days for you to return the item/s to us.

We just ask that the items are returned in a new and unused condition, with all tags and packaging intact.